General Policies & Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Minimum check-in age is 21 years. Only the person(s) whose name appears on the reservation may check-in. No saving of sites at any time.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• A two-hour early check-in and/or two-hour late check-out may be available for an additional fee. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

After Hours Arrival

• If your plans change and you need to arrive outside of business hours, please call the Ranger Station at 903-598-2260 to make arrangements for late check-in. For after-hours Emergencies, please call the Ranger On-Call at 903-474-5995.

Reservation & Payment Policies

• Your credit card will be charged one night rack rate prior to arrival.
• Your credit card will be charged one night rack rate prior to arrival.
• All balances must be paid in full upon check-in.
• A $100.00 refundable security deposit on a major credit card is required upon check-in of all rental units. You are responsible for damages to the unit and its contents as well as to the cleanliness of the unit.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: When a credit card is presented for a deposit, guarantee or payment, you authorize MHC Property Management L.P. to charge any expenses incurred during your stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against balances owed.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation Policies

• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 179 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 179 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.

Pet Policy

• Leashed pets are always welcome on the property but are not allowed in any amenity or specific rental units. We do not allow pets in some accommodation types; however, we do allow service animals and a service animal may have stayed in a rental unit.
• Pet Park: No Fenced Pet Park

Rental Pet Policy

• Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

• No ATVs are permitted to be operated on the property.
• Golf carts must be registered upon entry. An annual fee of $12 will be collected and a permit must be displayed on the cart. Registration requires acknowledgement of insurance coverage. Only licensed drivers are permitted to operate carts. Registration is valid throughout the system.
• NO Boats, Watercraft or Trailers of any type are allowed to be parked on a site or rental unit. These items must be registered, permitted, and parked in designated areas.
• If a Camping Member occupies an upgraded campsite where optional services are available, the Camping Member will be charged for the upgraded campsite whether or not the Camping Member uses the optional service. All 50amp Sites are considered upgraded campsites. A $3 nightly fee will be charged at the property and must be paid in advance.
• We are unable to accept U.S Postal Service Mail (USPS). UPS, FedEx and Amazon packages will be accepted for those checked into the park, and a $5 handling fee will be charged.
• Complimentary Wi-Fi is available at the Activity Center and The Lodge only. Paid services are provided by a 3rd party vendor. We assume no liability for the use or quality of these services.
• Due to extreme heat and drought conditions, boat ramp access and resort activities may intermittently be limited. Contact the campground directly for up-to-date conditions.